Search Quota

Search requests is limited by maximum number of requests and maximum number of results per seat and month. Check “Search quota“ and “Talents quota“ limits in the related service plans. With each request, you receive up to 20 talents. Your plan’s limits are met when you reach one of these limits – either the maximum number of requests or maximum number of talents in result delivered to your search requests during the current month. At the beginning of each month, your account limits are renewed.

For personalized solutions that cater to your specific requirements, we encourage you to reach out to our at service@whalecard.co. Whether you require additional seats or higher search quotas, we will be delighted to assist you in crafting a tailored offer that perfectly aligns with your needs.

Customer Support

Our standard support hours are from 8:00 AM to 5:00 PM (GMT+02:00) on business days in Austria. Within this time frame, our dedicated support team is available to promptly address any inquiries or issues you may encounter. To ensure efficient handling of support requests, we have implemented an internal system. When you open a support query through this system, it automatically generates a ticket and promptly notifies our support team. This streamlined process enables us to provide timely assistance and deliver a smooth support experience for our valued customers. Alternatively, you could also reach out our support team at service@whalecard.co, or per phone (Whatsapp) +436649464383.